Questions about your legal rights and account policies
Your account remains active and your balance is preserved for as long as your account exists. If you haven't logged in for 12 months, we may send you a reactivation email. You can always log back in to restore access. Account closure only happens if you request it through Account Settings or if a violation of our terms occurs.
Yes. Open the Account menu and select Download History, or contact our support team with your account email. We provide a full audit trail of deposits, withdrawals and game activity in CSV or PDF format, typically within 24 hours of your request.
Once you confirm the transfer from your bank or e-wallet app, our payment system logs the transaction and credits your lobby balance immediately. A confirmation email is sent to your registered account email. Your transaction history in Account Settings shows every deposit with timestamp and method.
Contact our support team immediately with the transaction date and amount. We will freeze your account pending review, check the login history and device record, and escalate to our security team. If the transaction was fraudulent, we can issue a reversal request to the payment processor within the chargeback window.
We retain your account record (email, username, address) for the retention period required by local law, typically 5 years. Game history and transaction logs are archived for audit compliance. You can request early deletion of specific fields by contacting support with your account email.
Yes. Go to Account Settings and update your email or payment details. Changes take effect immediately for future transactions. For sensitive updates (address, identity), we may send a verification link to your current email to confirm the change. Past transactions remain linked to the original method.
All game outcomes are recorded with a server-side timestamp and seed value. Contact support with the game name, round ID and your concern. We can retrieve the round record and walk you through the calculation. If an error is confirmed, we issue a balance correction and notify you in writing.
