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How We Handle Your Privacy on mandiri slot

When you open an account with us, your personal information — from your DANA, OVO, GoPay or QRIS deposit details to your account login — is protected by…

Encrypted account securityLocal payment data protectionTransparent data practices
mandiri slot How We Handle Your Privacy on mandiri slot
CONTACT US

How to Request Privacy Changes or File a Data Request

Live chat Open the chat widget in the bottom right of your account lobby.
Email support Send your data request or privacy concern to [email protected].
Account settings Navigate to Settings > Privacy & Data in your account dashboard to review what…
SECURITY & TRANSPARENCY

What We Protect and How We Keep It Safe

Account encryption

Your login credentials and session tokens are encrypted with TLS 1.3 standard. Every time you access your account from a new device, we send a verification code to confirm it's you.

Payment data handling

Deposits via DANA, OVO, GoPay and QRIS flow through PCI-compliant payment gateways. We never store full card numbers; only the last four digits appear in your withdrawal history for your reference.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Data retention rules

Account information stays active while your account is open. After closure, we retain transaction records for seven years to meet withdrawal verification and local law requirements.

Third-party data sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) and anti-fraud systems. No marketing partners, no data brokers — your details remain within our ecosystem.

Requesting changes

Correct your personal details, update your email, or change your withdrawal bank account directly in Account > Profile. Changes take effect within two hours; contact support if you need immediate assistance.

Frequently Asked About Our Privacy Practices

We collect your full name, date of birth, email address, phone number, and residential address for identity verification. During your first deposit via DANA, OVO, GoPay or QRIS, we also record the payment account holder's name and the transaction ID for withdrawal matching.

Yes. Go to Settings > Privacy & Data and select 'Download my data'. We compile your account history, transaction logs, and profile information as a PDF file within 48 hours. The download link is sent to your verified email address.

Payment records stay in our system for seven years to satisfy withdrawal reconciliation and local regulatory retention rules. Your personal profile data (name, address, phone) is deleted within five working days of account closure if you request it.

No. mandiri slot never sells personal data to third parties. We share payment details only with DANA, OVO, GoPay and QRIS operators to process your transactions, and with fraud-detection systems to protect your account from unauthorised access.

You can request account deletion and permanent data removal by contacting [email protected] or using the 'Request Deletion' option in Account > Privacy & Data. Depends on local law regarding transaction history retention, but we erase your profile within five working days of approval.

Yes. All deposit transactions are encrypted end-to-end using TLS 1.3. Payment method details are tokenised — we never store your full account number, only a reference token for your next deposit, which speeds up future transactions.

Email [email protected] with 'Privacy Request' in the subject line. Our team reviews all data and privacy concerns within 48 hours. For urgent issues, use the live chat in your account lobby between 09:00 and 23:00 Jakarta time daily.