What you need to know about our terms
Yes. When you create your mandiri slot account, accepting the Terms & Conditions is a required step. You can read them in full before confirming. If you do not agree, you cannot proceed with registration. You can download a copy anytime from the footer or by requesting it from support.
We only update our terms when necessary for legal compliance or platform security. We notify you via in-app message at least 30 days before a change takes effect. You can review the updated version, and if you disagree, you can close your account. Continued play after the notice period means you accept the new terms.
Eligibility depends on local law where you access mandiri slot. You must meet the minimum age requirement set by your jurisdiction to open an account. During registration, you confirm you meet all legal requirements. Fraudulent age claims result in immediate account suspension and balance forfeiture.
We can suspend or close your account if you breach these terms—for example, by using multiple accounts, sharing login details, or attempting fraud. A temporary suspension gives you a chance to respond; permanent closure means no further play or withdrawals. We notify you of the reason and offer a support appeal within 7 days.
Our terms require all deposits via DANA, OVO, GoPay and QRIS to be genuine transactions from your own account. Withdrawals require identity verification to comply with anti-money-laundering rules. We may hold a withdrawal for up to 24 hours for final verification. Rejected or reversed deposits remain your issue to resolve with your payment provider.
You are responsible for keeping your login details confidential. If your account is compromised, notify us immediately via live chat. We investigate all fraud claims and may refund losses if we confirm unauthorized access on our end. However, if negligence is evident (e.g. sharing your password), we cannot guarantee a refund.
You can update your phone number, email and language preferences directly in your account settings. Name, date of birth and bank details cannot be self-edited—these require identity re-verification. Contact support with proof of the change needed. Data deletion is possible for non-regulatory fields; contact support for a formal request.
